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How y9990 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby.

Account data protectionJazzCash & Easypaisa wallet privacyYour right to access your dataClear retention rulesPakistan-region scope

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data handling are built into every step of the account journey, from the OTP you receive at registration through to how we process your Raast payment reference. Here is how we approach the key areas of data protection across your account.

Cookies and Session Data

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings through your browser at any time without losing your account access.

Account Security Measures

Every login triggers an OTP sent to your registered mobile number. This means even if someone else has your password, they cannot access your account without your phone.

Data Retention Rules

We hold your account data for as long as your account is open. Once you request closure, we retain only what applicable law in Pakistan requires and delete the rest.

Requesting Changes or Deletion

Contact support via live chat or email with your registered number. We will verify your identity, confirm the request in writing and action it within the period required under applicable rules.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we store your information, want to request a copy of your account data, or need to correct something on file, reach our support team through any of the channels below. We aim to respond to data-related requests within a reasonable time, and we will confirm receipt of your request by the same channel you used to send it.

Live Chat Open the chat widget inside your account dashboard. Share your registered contact number so we can locate your account and confirm your identity before making any changes.

Email Support Send your data request to our support email address listed in the account help section. Include the mobile number linked to your JazzCash or Easypaisa wallet for faster verification.

Account Help Section Log in and navigate to the Help area. The privacy and data section there lets you submit a formal data-access or deletion request directly tied to your account record.

What We Collect and Why We Hold It

y9990 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the registration details you enter — name, contact number, and email address. When you fund your account through JazzCash, Easypaisa or Raast, we record the transaction reference and amount so your wallet balance reflects accurately. We do not store

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your full mobile wallet PIN or bank credentials; those stay inside the payment provider's own secure environment. We also collect device and session data — your browser type, IP address and pages visited — to keep the platform stable and detect unusual login attempts. This data
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is held only for as long as your account remains active or as required under applicable law. Where local law in Pakistan governs data retention, those rules take precedence. You can ask us at any time what data we hold on your account, and we will
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respond through the same support channel you use to reach us. We use your contact number for account verification, OTP delivery and support replies — not for unsolicited marketing unless you have opted in. Third parties who process payments on our behalf are bound by the
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same data-handling standards we apply internally.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at y9990

Below are the questions we receive most often about data, privacy and account information. If your question is not here, use the live chat inside your account to get a direct answer.

We collect your name, mobile number and email at registration. Your mobile number is used for OTP verification and account support — nothing else unless you opt in.

No. Your wallet PIN stays inside JazzCash or Easypaisa's own secure system. We only record the transaction reference and amount to update your account balance.

We hold your data while your account is active. After you request closure, we keep only what local law in Pakistan requires and then delete the remainder.

Yes. Send a request through live chat or the account help section. Include your registered mobile number so we can verify your identity and locate the correct record quickly.

Only payment processors handling your JazzCash, Easypaisa or Raast transactions, and they are required to meet the same data standards we apply. We do not sell your data to third parties.

Log in, go to the Help section and submit a deletion request, or contact us via live chat. We confirm receipt, verify your identity and complete the deletion within the applicable timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How y9990 Handles Your Personal Information

How We Protect and Manage Your Information

Cookies and Session Data

Account Security Measures

Data Retention Rules

Requesting Changes or Deletion

Contact Us About Your Data

Common Questions About Your Privacy at y9990

01 What personal data does y9990 collect when I register?

02 Does y9990 store my JazzCash or Easypaisa wallet PIN?

03 How long does y9990 keep my account data?

04 Can I request a copy of the data y9990 holds on me?

05 Who else has access to my account information?

06 How do I ask y9990 to delete my data?

Privacy Policy

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